Waiting. That’s the worst mistake a traveler can make these days.
It’s what Femi Adenuga did after buying tickets for his parents to fly from Lagos to Pittsburgh through Travelocity. “A week after the purchase, while e-mailing the itinerary to my dad, my eye caught a single letter error in my mother’s first name,” said Adenuga, a college student. He contacted Travelocity, which got in touch with Delta Air Lines, which urged him to cancel the ticket and buy a new one.
Delta’s official ticket name policy, outlined on its site, is abundantly unclear: “In general, Delta and Northwest do not allow a name to be changed on an existing PNR.” (A PNR is shorthand for Passenger Name Record, which is a fancy way to describe your itinerary.)
In general?
I can think of lots of exceptions, including this memorable case involving a canceled destination wedding and a ticket that needed to be changed for obvious reasons. But I digress.
Adenuga shouldn’t have waited to review the names on his tickets. As I’ve mentioned a time or two, many travel agencies can change a ticket name if the error is caught quickly. A week later, you’re pretty much at the mercy of your airline.
I’m dedicating this column to travel mistakes, a topic will be familiar to anyone who reads this feature or follows my misadventures as National Geographic Traveler magazine’s ombudsman. I haven’t collected all of my favorite travel errors in a single column in a while, and the industry has changed. Not necessarily for the better, I might add.
Travelocity tried to help Adenuga, to no avail. Delta refused to change one letter, instead telling the online agency it would “make a notation” in the record, but adding that it couldn’t guarantee authorities would allow his mother into the country. Based on that advice, Adenuga bought a new ticket, and Delta issued a voucher for the amount of the first ticket. Hard money training.
Tags: favorite travel, travel agencies, travel mistakes, traveler, traveler magazine’s
